The General Conditions of Sale and the purchase order and the confirmation of order constitute the sales agreement between the Client and QuinoaParis related to the sale of the Products ordered by the Customer through the Website.
QuinoaParis reserves the right to modify or amend these General Terms at any time without notice, adaptations or changes are applicable to all subsequent orders for these adaptations or modifications.
For the purposes hereof, the terms and expressions identified by a capital letter in the General Conditions have the meaning indicated below (whether used in singular or plural):
- "Terms of Sale" abstract "Terms": means this document, or the terms and conditions applying in relations between the Customer and QuinoaParis
- "Control" means the Client's purchase order for one or more product (s) by use of the Website or via the Customer Service
- "Website" means the website accessible at www.quinoa-paris.com and / or any other address with a different extension
- "Product" means a product offered for sale on the Website
- "Client" « Customer » means a natural person consumer using the Website and acquires one or more product (s) for their personal needs, through the website having previously adhered to the Conditions of Sale
- "User" means a natural person having previously adhered to the General Conditions of Sale and using the Website for personal needs
The website is edited by www.quinoa-paris.com LTSF company, simplified joint stock company with capital of € 10,000, registered under the identification number 793 527 938 R.C.S Paris.
Head office address: QuinoaParis - LTSF sas - 24 rue Lepic - 75018 Paris.
Telephone +33 (0) 1 72 38 15 44
e-mail: contact [a] quinoa-paris.com
SIRET 793 527 938 00013 - No. TVA FR 29 793 527 938 - NAF code 4647Z
Article 1. Customer Service - Service
For information on the execution of one or more Orders, the Customer must contact the Customer Service:
- By phone: +33 (0) 1 72 38 15 44 (non-premium and free call from a landline) Monday to Friday from 10am to 18pm
- Email: sav [a] quinoa-paris.com
- By mail *
or treatment of a claim through the sav:
- By phone: +33 (0) 1 72 38 15 44 (non-premium and free call from a landline)
- Email: sav [a] quinoa-paris.com
- By mail * to the following address: QuinoaParis - LTSF sas - 24 rue Lepic - 75018 Paris
Article 2. Products
The products offered on the Website are described and represented as accurately, complete and accurate as possible. Prior to any order and any use of products, the Client must read all the information on the Website, learn about the features and components of the products and ensure that they are consistent with his use wants to do.
The Customer undertakes to strictly observe the instructions for use specified by the manufacturer on the packaging and on the instructions for use of products before use. For further information regarding the characteristics of products, QuinoaParis Customer Service is available to the Client.
QuinoaParis can in no way be held responsible for incorrect or irresponsible use of the articles acquired on the Website by the Client, nor for material or personal injury caused to third parties by misuse and / illegal items purchased on the same Website.
The products offered by QuinoaParis comply with French law. If in doubt, foreign buyers are required to check that their purchase is in line with their own national legislation.
QuinoaParis standby to work wherever possible with suppliers and / or manufacturers that meet European standards of environmental protection and act ethically.
Article 3. Our prices
The Product price indicated on the Website is in Euros (including VAT) and is exclusive participation of the Customer to the transport costs that vary depending on the destination country and are borne by the Customer. The total amount of his participation in these fees are provided to the Customer, when connected to the Website or when calling the Customer Service, before he validates his order.
For deliveries of products outside the French territory, the provisions of the Tax Code regarding VAT will apply. For delivery outside the European Union, the Customer must pay the customs duties, VAT or other taxes due in connection with the importation of goods into the country of the place of delivery. The formalities relating thereto are the sole responsibility of the Customer, unless otherwise stated. The Client is solely responsible for checking the possibility of importing the products ordered under the law of the territory of the country of delivery.
QuinoaParis reserves the right to change prices at any time without notice but the price applicable to the Customer's order will remain that indicated in the summary of his shopping cart during the validation of his order. The prices displayed online or emerging from the Order are unsecured, except that they turn out, especially because of an error or a technical malfunction, computer bug, derisory or non-compliant to the actual price of the product sales.
Promotions and prices are valid on the day they are available on our Website.
Article 4. Ordering
Customers place order directly on the website, through its account in accordance with Article 3 and reports more than 18 years and be responsible for his or her purchase.
By browsing the different sections of the website, the customer places the products of choice in their shopping cart by clicking the "Buy" button. At any time until confirmation of the global order, the Customer can change quantities and cancel one or more selected products.
Any information on the products can be given, and any order can also be placed by the Customer, in French or English, directly from the Customer Service by email to
For any information or to follow up an order, the Customer retains bear the cost of telecommunications in the Internet access and use of the Website, or when calling the Customer Service Website.
The Customer will have the opportunity to verify the details of his order and its total price and, if necessary, to correct or change it before definitely confirming his order to express its acceptance.
QuinoaParis is not be held responsible for data entry errors by the Customer or their potential consequences in terms of delay or delivery error. In these cases, the costs arising from a possible return will be borne by the Customer.
Once the contents of the shopping cart is validated, the customer confirms his order by:
- filling all the requested information;
- declaring accept without reservation all the Terms and Conditions;
- by validating the payment.
The validation of the Order by the Customer means his acceptance of the prices and features of products purchased by the Customer. After the payment of the Order by the Customer, a confirmation email summarizing the details of his Order is shortly transmitted to the Customer, by QuinoaParis, to the email address indicated by the Customer when creating his account.
Customer agrees that the order confirmation is considered as proof of the contractual relationship between himself and QuinoaParis under the provisions of the General Conditions of Sale.
QuinoaParis reserves the right to refuse any order for legitimate reasons, especially in case of payment problem, predictably difficulty under delivery, placed in bad faith abnormal Order and / or in case of existing litigation with the Client. Similarly QuinoaParis is entitled to refuse the order if prices displayed online or emerging from the Order would be due to the fact of a technical error or malfunction, computer bug, derisory or non-compliant to the actual selling price of Product.
Article 5. Availability
Product offers are valid until they appear on the Website. In case of unavailability of a product, especially due to out of stock, QuinoaParis agrees to withdraw the Website as soon as possible.
In the event that a product ordered by the Customer is unavailable, especially because of a production stop, QuinoaParis undertakes to inform the Client as soon as possible by email and / or phone the partial possibility of delivery or late delivery or cancellation of the Order.
Assuming a stock-leading delivery times, QuinoaParis notify the Customer of the new deadline by which such Product will be made available and offer him the choice of an equivalent Product in price / quality. If the Client refuses to wait for delivery, or choose an equivalent product, the customer will be refunded at his request, the amount including tax (VAT) of Product unavailable if his bank account has been debited, in 30 days the date of confirmation of the refusal, via the same method of payment used by the Customer when he placed his order.
Commercial or promotional operations are marked as such on the website and indicate their validity.
Article 6. Payment
Payment must be made in its entirety by the Customer at the time of placing the Order. All orders are payable in Euros
Customer may make payment of his Order by credit card in a secure environment on the terms proposed on the Website. The order of payment by credit card may be canceled. Payment of the Order by the Customer is irrevocable, without prejudice to the customer to exercise his right of withdrawal.
The Customer warrants that it is the holder of the credit card used and that it gives access to sufficient funds to cover the settlement of his Order. The payment will take effect after the agreement of payment centers.
The Customer may also fulfill the settlement of his order:
- via Paypal
- via bank transfer
provided that the Customer warrants to QuinoaParis it has the necessary permissions to use these fashion Regulations mentioned above, when placing the order.
Finally the Customer guarantees QuinoaParis he is fully authorized to use the payment method of their choice and that he has with it the necessary permissions. In case the payment method selected by the customer fails, in particular because of insufficient account balance and / or incorrect bank details, the Customer is responsible for the costs of the intervention of a third party to solve the payment.
Any payment shall be regarded as final only after full and complete collection of the sums due. The processing and shipping of the order takes place only after verification of the method of payment and receipt of the debit authorization of the bank card, PayPal account or bank transfer.
To protect sensitive data related to the payment process, the Website offers a completely secure platform for processing electronic payments. No employee of QuinoaParis never has access to confidential information to known means of payment and these are applied to each Customer's Order.
The ordered products remain the property of QuinoaParis until final payment in full of the Order.
The Customer undertakes to return any product not paid, all at his own expense, in the event of default on his part and since QuinoaParis made the delivery of the said product.
The Client agrees to receive invoices exclusively in electronic form.
Article 7. Transport and delivery
The transport cost depends on the place of delivery of the order and its contents. The amount of shipping is indicated in the basket and it is subject to the approval of the Client prior to the confirmation of his Order. To get an estimate, the Customer may conduct a simulation of its purchases on the website. This information remains estimated and only the price used in the validation of the Order has contractual value, with exceptions such as delivery difficulties or special delivery methods that can lead to additional costs.
It is recommended the customer to carefully complete all fields in the form of delivery, specify the hours of delivery preference and indicate a landline number and / or mobile phone on which it is easily accessible.
QuinoaParis and the delivery company can not be liable for impossibility of delivery due to a lack of precision, access difficulties, passage not previously reported by the Customer or error in the delivery address. All additional shipping costs due to access difficulties mentioned by the Customer must be validated and settled by the latter prior to delivery. If undeliverable day appointment set in advance between the customer and the carrier company, caused by inadequate information and / or incomplete information supplied by the Customer in advance and / or absence of the Client to meet -you, new delivery fees will be charged by QuinoaParis Customer prior to the return of the Order. Note that some of our delivery companies do not guarantee to climb upstairs and only deliver parcels at the entrance to the residence of the consignee.
The delivery time is indicated to the Customer when placing the order before its final validation and is specific to each product. In case the delivery differs from one product to another, the customer has the choice to opt for partial deliveries that would result in logistical preparation fees and additional shipping costs that would be reported and attributed to the Customer opting for this choice. If the customer opts for a delivery at one time, he will receive his order by the later delivery.
For unfair late delivery and non QuinoaParis notified by the Customer may terminate the sale as provided by Article L.114-1 of the Consumer Code, provided that the delay in delivery found is not attributable Customer, especially in case of unavailability to receive delivery, in such a case QuinoaParis can not be held responsible. If the customer wishes to postpone and / or modify the delivery date, he will contact and refer to Customer Service as soon as possible. Customer Service will notify the Customer of whether or not to make the change of the delivery date.
Delivery is effective in the provision of the product at the place of delivery notified by the Customer when placing the order and, where appropriate, with the carrier. The Product available update is validated by the control and traceability system used by the carrier.
The Client will formalize its acceptance of delivery by signing the receipt issued by the carrier, after first ensuring the compliance of his order.
Before signing the delivery and / or whether the appearance of the package is not perfect and / or in any case, the customer or recipient of products will proceed to open the package in the presence of carrier to ensure no damage affecting its product.
- If an anomaly (s) justified (s), it is the Customer, if necessary, refuse the package and it will specifically include the nature reserves on the delivery order. These reservations must be written, dated, detailed and accompanied by a signature on delivery. The "damaged product" is only an example not sufficiently explicit. The Client shall inform the kind of damage: scratches, tasks, etc. Similarly, if a delivery error is detected, the Client shall specify the nature of the error: wrong color, wrong description, bad reference, etc.
- In case of error or damage (s), the Customer must imperatively refuse the product and send its reserves within five (5) days by e-mail to Customer Service.
- If faults and / or damage related to the delivery and noted after signature of the delivery, the Customer must contact Customer Service via phone, email and letter to inform precisely the anomalies and initiate return process.
- In case of a refusal of packages and / or return the product for a specific reason, the Customer may reapply for delivery or cancel the order. Any product will be refused given to the carrier as a whole and in its original packaging.
If the Customer does not enter reservations, the product delivered is deemed satisfactory and will be subject to subsequent dispute.
Article 8. Compliance
Pursuant to Article L.111-1 of the Consumer Code, QuinoaParis aims to inform the customer and put in a position to know the essential characteristics of the product.
Before shipping, the products delivered to the Customer are subject to an audit to ensure compliance with the description that is made on the Website. However, it is clear that, for technical reasons (photographic and information), the rendering of real Products can sometimes vary slightly from the photos shown on the website.
Notwithstanding, if any, conditions specific guarantees enjoyed by the Client under the Product under consideration, the products presented on the Website are subject to the legal warranty terms below.
According to Article L.211-4 of the Consumer Code. "The seller must deliver goods comply with the contract and liable for defects of conformity existing upon delivery He also addresses the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or was carried out under his responsibility. "
According to Article L.211-8 of the Consumer Code: "The buyer is entitled to demand compliance with the contract."
According to Article L.211-5 of the Consumer Code: "To comply with the contract, the product must:
- Be suitable for the purpose usually associated with such a product and, if applicable:
- Match the description given by the trader and possess the qualities that he has presented to the buyer as a sample or model;
- The features that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling (...) ".
Pursuant to Articles L.211-9 and L.211-10 of the Consumer Code, repairing the consequences of default of compliance or hidden defects, duly established and confirmed as such by LTSF, includes the choice of the Customer, unless if this wish involves a manifestly disproportionate cost, taking into account the property value or importance of the fault relative to the other term, repair or replacement of the product.
If repair and replacement, are impossible, the Customer can make good and get refund the price or keep the property and to the return of part of the price.
In these cases, the Customer must contact the Customer Service and agree on the modalities of return Product concerned.
Provided it is justified, the provisions of Articles L. 211-9 and L. 211-10 of the Consumer Code is held at no cost to the buyer.
Article 9. Warranty
The duration of the warranty of products varies and is notified individually on each product. The validity of the guarantee is taken into account from the date of invoice. Before giving its agreement on the management of collateral product, QuinoaParis check that:
- The product conforms to the Product that was sent to the Client, without damage or particular modification.
- The fault reported by the Customer is not the result of abnormal use of the product; to wear or normal aging of the Product; an accidental event possibly caused by the Customer or a third party.
Moreover, shipping and return of Products remain entirely the responsibility of the Customer.
If the above conditions are met, QuinoaParis will repair the product. If repair is not possible, the product will be exchanged for an identical product.
If out of stock or loss of the Product, QuinoaParis offer the Customer to replace its product with an equivalent product or refund the purchase with a good for the value of its first purchase.
Some products carry an extended warranty. In these cases, the terms and duration of the guarantee are specified in the warranty card supplied with the product. It does not cover damage, breakages or malfunctions resulting non-compliance with the precautions.
For the implementation of the extended warranty, the Customer must contact the Customer Service to be aware of the specific procedure that results.
Article 10. Right of withdrawal
In accordance with Articles L.121-20 et seq of the Consumer Code, the legal period of withdrawal is seven days from receipt of product.
The customer returning the product within the framework of the exercise of his right of withdrawal has the right to reimbursement of the price of the products ordered and delivery costs go. On a proposal from QuinoaParis, the Customer who has exercised his right of withdrawal may, however, opt for an exchange or issue a credit note.
QuinoaParis provides Customer more favorable provisions granting a withdrawal period of 14 days from the delivery date, or 7 days beyond the mere legal deadline.
To exercise this right of withdrawal, QuinoaParis suggests that the customer contact Customer Service at +33 (0) 1 72 38 15 44 (non-premium and free call from a landline).
Reimbursement will be made a few days after receipt of the Product Returns service according to the payment method used for the control and within thirty (30) days from receipt of the exercise of the right of withdrawal.
Only will be accepted the return or exchange of products in their original packaging, complete (accessories, manuals), in perfect condition for resale (unsoiled, undamaged, unworn). To facilitate the consideration of your application and accelerate repayment, QuinoaParis advises his client to send the return carefully completed.
Product return costs are to the Customer, except assumptions of non-conformity or hidden defects found in the product.
If use of the right of withdrawal for only part of the Order, only the price charged for returned products will be refunded.
In case of partial withdrawal of the Order, Customer would have benefited during the initial order, the free delivery of fact exceeded a certain amount of control, will be re-invoice delivery costs corresponding to its effective control, if it passed under the free delivery threshold.
Exceptionally, the right of withdrawal may be exercised for contracts listed in Article L. 121-20-2 of the Consumer Code, including contracts for the supply of goods made to the consumer's specifications or clearly personalized or which, because of their nature, can not be returned or are liable to deteriorate or expire rapidly.
Article 11. Return
Products must be returned to QuinoaParis at the following address: QuinoaParis - LTSF sas - Returns Service, 24 rue Lepic 75018 Paris
Products must be returned in their original packaging, properly protected. They must be in perfect condition for resale. Any Product returned incomplete, damaged, washed, worn, damaged, dirty, even partially will not be refunded or exchanged.
QuinoaParis recommends keep proof of the reference to facilitate procedures if problems occur during transport.
Unless assumptions of non-conformity or hidden defects of the product, return costs are borne by the Customer.
Article 12. Limitation of Liability
User understands and accepts that the use of this Website is held in its own responsibility and that this Website is provided "as is" and "as available". QuinoaParis no guarantees of any kind, express or implied, as to the operation of the Website: www.quinoa-paris.comand / or the information, content, materials and / or products on this website.
Within the limits imposed by law, QuinoaParis is not liable to the user and makes no warranty as to the proper functioning of its Internet Site.
QuinoaParis can not be held responsible for any inconvenience, nor the temporary unavailability of the Website or any direct or indirect damages of any nature whatsoever, arising from the consultation of its Internet site, the use of services it offers or a linked site, following the activation of links or hyperlinks in it, any more than other potential damage, which relate, without limitation way, losses, forced outages, damage programs or other data of the computer system, to equipment, software or other User's equipment.
All receivables resulting wares, whether due to a breach of contract or negligence QuinoaParis, must not exceed the price paid by the Client in respect of goods which are the subject of the application in question.
QuinoaParis is not liable to the Client or deemed to be in breach of contract due to a delay in the execution of its obligations in relations to the products ordered by the Customer, if the delay or failure was due to a cause beyond the reasonable control of QuinoaParis.
This does not affect the statutory rights of the Customer. QuinoaParis attempts to ensure, through reasonable efforts, updating information on the Website. However QuinoaParis can not guarantee and be held responsible for the User's reliance of contained inaccurate and / or outdated on the Website.
The user agrees to indemnify, defend, indemnify QuinoaParis, its directors, officers, employees, consultants, agents, affiliates for any claim, liability, damages and / or costs incurred by a third party (including, without limitation, legal fees) arising from breach of the Conditions of sale by the User and / or arising from use of the Website or use by any other person accessing the Website using the account of the User.
Article 13. Confidential information
QuinoaParis undertakes to respect the confidentiality of personal data recorded by the Client on the Website and to treat them in compliance with the Data Protection Act of 6 January 1978.
This website has been declared to the CNIL, in accordance with the requirements required by the Data Protection Act.
The Customer's personal data are collected and processed by QuinoaParis for processing orders.
Depending on the choices made when creating or consulting his account on the Website, the Client will select if he wishes to receive QuinoaParis and / or its partners, commercial or promotional offers by email.
If a customer no longer wishes to receive such offers, it may at any time be requested by clicking a web link available on emails and newsletter or by modifying their account directly on the website. QuinoaParis may be required to provide such data for the purposes of processing and delivery of orders by its service or after-sales service, and to achieve satisfaction surveys.
Moreover, QuinoaParis may also transfer this information to respond to an order of the judicial or administrative authorities.
The Customer may exercise his individual right of access to the file, the right of objection, correction or deletion of data concerning him, either by changing his own personal information on the "My Account" or by sending a request to QuinoaParis (indicating e-mail address, name, postal address), by email at contact [a] quinoa-paris.com or by post to the following address: QuinoaParis - LTSF sas - 24 rue Lepic - 75018 Paris
Cookies are stored on the hard disk of the Customer for six (6) months.
Customer may oppose the registration of cookies on the hard drive of his computer by configuring their browser.
Article 14. Suspension - Termination
Customer may, at any time, terminate its listing on the Website and close his account.
The Customer shall send to this effect his termination request to Customer Service.
If the Client's breach of its contractual obligations, in particular in case of payment incident, QuinoaParis reserves the right to suspend the Customer access to QuinoaParis website and services or even terminate his account, depending on the severity of the deficiencies.
QuinoaParis reserves the right to refuse any order from a customer with whom there is any dispute.
Article 15. Intellectual property
All material published in the website, such as sounds, images, photographs, videos, texts, animations, programming, graphic design, commercial databases, software, and other underlying technology is protected by the provisions of code of intellectual property and belong to QuinoaParis.
QuinoaParis the brand and all other marks, illustrations, images and logos appearing on the articles, their accessories or packaging, whether registered or not, are the exclusive property of QuinoaParis and their respective owners.
QuinoaParis grants Customer a limited license to access the Website on a personal use basis, without rights to download, duplicate, sell and / or modify any part of this Website without written permission of QuinoaParis.
Any total reproduction and / or partial, modification and / or use of the trademark, illustrations, images and logos for any reason and on any medium whatsoever without prior express consent of QuinoaParis is strictly prohibited.
Apart from any solicitation on his part, QuinoaParis prohibits affixing a hyperlink to the Website that would in any way related, associated or affiliated with QuinoaParis.
A customer wishing to place on his personal website a direct link to the home page of the Website must necessarily ask the express prior permission of QuinoaParis. In view of the breach of the previous clauses by the user, QuinoaParis reserves the right to suspend, restrict and / or terminate the use of the Client of this Website at any time for any violation of these Terms.
Article 16. Litigation - Law
These General Terms and Conditions are written originally in French, the language of reference, even if they exist in other languages. As a result these GT&C are governed by French law. Any dispute concerning the conclusion, validity, interpretation or execution of the sales contract or of these terms may be the subject of a complaint to the Customer
Service QuinoaParis. The parties shall seek above all litigation, an amicable agreement. Failing amicable agreement between the Customer and QuinoaParis, the dispute shall be submitted to the French courts exclusive jurisdiction in the matter.