RIGHT TO RETRACT
In accordance with the L.121-20 articles and following of the Consumer Code, the legal period of withdrawal is seven (7) days of receipt of the product.
QuinoaParis reimburse in the form of credit note or exchange within seven (7) days of any item that does not suit his client.
Only will be accepted the return or exchange of products in their original packaging, complete (accessories, manuals), in perfect condition for resale (not used, non-deformed, unmarked, unsoiled, undamaged).
Product return costs remain the responsibility of the Customer, except assumptions of non-conformity or hidden defects found in the product.
If use of the right of withdrawal for only part of the Order, only the price charged for returned products will be refunded.
In case of partial withdrawal of the Order, Customer would have benefited during the initial order, the free delivery of fact exceeded a certain amount of control, will be re-invoice delivery costs corresponding to its effective control, if it passed under the free delivery threshold.
Exceptionally, the right of withdrawal may not be exercised for contracts listed in Article L. 121-20-2 of the Consumer Code, including contracts for the supply of goods made to the customer's specifications or clearly personalized or which, because of their nature, can not be returned or are liable to deteriorate or expire rapidly.
To make a return, the customer must:
Contact the Customer Service to sav[a]quinoa-paris.com or +33 (0) 1 42 58 34 66 to make a claim and get a good return voucher.
* Return product (s) with the good return voucher carefully completed within seven (7) days after receipt, to the following address : Quinoa Paris - Returns Service, 24 rue Lepic, 75018 Paris, FRANCE
After receipt of the returned product (s), QuinoaParis will review the claim file. If the return is accepted, QuinoaParis will exchange the product or refund the Customer with a credit note. If the return is refused, QuinoaParis will inform the Customer via email and will send the product (s) back.
* Products must be returned in their original packaging, well protected. They must be in perfect condition for resale. Any product returned incomplete, damaged, washed, worn, damaged, dirty, distorted, even partially will not be refunded or exchanged.
QuinoaParis recommends keep proof of the reference to facilitate procedures if problems occur during transport.
Unless assumptions of non-conformity or hidden defects of the product (s), return costs are borne by the Customer.