The General Terms and Conditions of Sale, as well as the order form and the order confirmation constitute the sales contract between the Client and Quinoalifestyle relative to the sale of the Products ordered by the Customer through the Website.
Access to this Website and the use made of it implies the express acceptance of the Client of the present General Terms and Conditions of Sale. By using the Services of the Website, you agree to all the Terms and Conditions. It is recommended that you check this page regularly to take notice of any changes to the Terms and Conditions of Sale.
Quinoalifestyle reserves the right to modify or amend these Terms and Conditions at any time and without notice, modifications or changes are then applied to all subsequent orders following the modifications or changes.
For the purposes hereof, the terms and expressions identified by a capital letter in the General Conditions have the meanings specified below (whether used in singular or plural):
- « General Terms and Conditions » abbreviated « GTC» : designates the present document, the terms and conditions applicable in the relations between the Client and Quinolifestyle
- « Order » : designates the purchase of the Client of one or more product (s) through the use of the Website or via the Customer Service
- « Website » : designates the website accessible from www.quinoa-lifestyle.com address and / or any other address with a different extension
- « Product » : designates the product available for sale on the Website
- « Customer » : designates an adult individual consumer who uses the Website and acquires one or more product (s) for their personal use, through the website, and having previously accepted the Terms & Conditions
- « User » : designates an adult physical person who previously accepted the Terms and Conditions and uses the Website for personal needs
The website www.quinoa-lifestyle.com is edited by the company LTSF, simplified limited liability company with a capital of 10,000€, registered under the identification number 793 527 938 R.C.S Paris.
Headquarters Address: Quinoalifestyle - LTSF sas - 24 rue Lepic - 75018 Paris.
Phone +33 (0) 1 72 38 15 44
SIRET 793 527 938 00013 - VAT N° FR 29 793527938 - Code NAF 4647Z
Article 1. Customer Service - After Sales Service
For information about the execution of one or more orders, the Customer must contact our Customer Service:
By phone: +33 (0) 1 72 38 15 44 (no surcharge and free from a landline) Monday to Friday from 10am to 6pm
By email: firstname.lastname@example.org
By mail *
or for the treatment of a claim through the After Sales Service:
By phone: +33 (0) 1 72 38 15 44 (no surcharge and free from a landline)
By email: email@example.com
By mail * to the following address: Quinoalifestyle - LTSF sas - 24 rue Lepic - 75018 Paris
Article 2. Products
The products offered on the Website are described and represented as accurately, completely and precisely as possible. Prior to any order and any use of the Products, the Customer must read all the information provided on the Website, learn about the features and components of products and ensure that they are compatible with the use he wishes to make of them.
The Client agrees to systematically respect the instructions for use indicated by the manufacturer on the packaging and on the instructions manual of the Products prior to any use. For further information regarding the characteristics of the Products, the Quinoalifestyle Customer Service is available to the Client.
Quinoalifestyle cannot, in any case, be held responsible for incorrect or unreasonable use by the Customer of the articles purchased on the Website, nor of any personal injury or damage to third parties caused by misuse and / or illegal use of items purchased on the same Website.
The products offered by Quinoalifestyle comply with French legislation. When in doubt, foreign buyers are responsible for verifying that their purchase correlates with their own national legislation.
Quinoalifestyle tries to work as much as possible with suppliers and / or manufacturers that meet European standards of environmental protection and act ethically.
Article 3. Our prices
The price of the Products listed on the Website is in Euros including all taxes (VAT) and excludes the participation of the Customer to the transport costs that vary by country of destination and are the responsibility of the Client. The total amount of his participation to those fees is communicated to the Customer, either when he connects to the Website or during his call to Customer Service, before he validates his order.
For deliveries of products outside the French territory, the provisions of the Tax Code in respect of VAT will apply. For deliveries outside the European Union, the Customer must pay customs duties, VAT or other tax dues in connection with the importation of goods into the country of the place of delivery. Formalities relating thereto are the sole responsibility of the Customer, unless indicated otherwise. The Customer is solely responsible for the verification of importing products ordered under the law of the territory of the country of delivery.
Quinoalifestyle reserves the right to change prices at any time without notice but the price applicable to the Customer's Order will remain the one indicated in the summary of the shopping cart during the validation of the order. The prices displayed online or emerging from the Order are guaranteed, unless they are proven to be, mainly because of an error or a technical malfunction, computer bug, derisory or non-conforming to the actual selling price of the product.
Promotions and prices are valid on the day they are offered on our Website
Article 4. Modalités de commande
The Customer places the Order directly on the Website, through his account in accordance with Article 3 and declares being 18 years of age or older and being responsible for his act of purchase.
By browsing the different sections of the Website, the Customer places the products of his choice in the shopping cart by clicking the "Buy" button. At any time and up to the confirmation of the global order, the Customer may change the quantities and cancel one or more of the selected products.
Information on the products can be given, and any Order can also be placed by the Customer, in French or in English, directly through the Customer Service by email to firstname.lastname@example.org or by phone at +33 (0) 1 72 38 15 44.
For any information or Order requests, the Customer has to bear the costs of telecommunication in Internet access and use of the Website, or when calling the Customer Service.
The Customer will have the opportunity to check the details of his Order and the total price, and if necessary, correct or modify it before definitely confirming his order to express his acceptance.
Quinoalifestyle cannot be held responsible for entry errors done by the Customer, or potential consequences in terms of delay or misdelivery. In these cases, the costs incurred by any return will be the responsibility of Client.
Once the contents of his shopping cart are validated, the Customer will confirm his Order by:
completing all requested information;
declaring unreservedly having accepted the full Terms and Conditions;
confirming the payment.
The validation of the order by the Customer means the acceptance of the prices and features of the products purchased by the Customer. After the payment of the Order by the Customer, a confirmation email summarizing the details of the order is sent to the Customer by Quinoalifestyle, to the email address indicated by the Customer during the creation of his account.
The Customer agrees that the order confirmation is considered proof of the contractual relationship between himself and Quinoalifestyle, according to the provisions of the General Conditions of Sale.
Quinoalifestyle reserves the right to refuse any Order for legitimate reasons, especially in case of payment problems, predictable difficulty pursuant to delivery, abnormal Orders placed in bad faith and / or in case of existing disputes with the Client. Similarly Quinoalifestyle is entitled to refuse the Order if the prices displayed online or coming from the Order were due to an error or technical malfunction, computer bug, derisory or non-conforming to the actual selling price of the product.
Article 5. Availability
Product offers are valid as long as they appear on the Website. In case a Product is unavailable, particularly due to a stock shortage, Quinoalifestyle commits to withdrawing it from the Website as soon as possible.
In the event that a product ordered by the Customer is unavailable, partly because of a stoppage of production, Quinoalifestyle undertakes to inform the Customer as soon as possible by e-mail and / or by phone about the possibility of partial delivery or late delivery or cancellation of the Order.
In the event of a stock shortage resulting in a delayed delivery, Quinoalifestyle will notify the Customer of the new period within which such Product will be made available and offer him the choice of an equivalent product in price / quality. In case of refusal of the Customer to wait for the delivery or choose a similar product, the Customer will be refunded, upon request, for the amount inclusive of all taxes (VAT) of the Product unavailable, if his bank account has been debited within 30 days of the date of confirmation of the refusal via the same method of payment used by the Customer during his Order.
Commercial or promotional operations are referred to as such on the Website and indicate the period of validity.
Article 6. Payment
The Customer must make the payment in its entirety at the time he places the Order.
The Customer may make the payment of his Order by credit card, in a secure environment, according to the terms suggested on the Website. The payment by credit card cannot be canceled. Payment of the Order by the Customer is irrevocable, without prejudice to the Customer to exercise his right of withdrawal.
The Customer warrants that he is the owner of the credit card used and that it gives access to sufficient funds to cover the payment of his Order. The payment will take effect after the approval of the banking centers.
The Customer may also fulfill the payment of his Order: - via Paypal or - via a funding agency (1euro.com, Cofinoga) as long as the Customer guarantees Quinoalifestyle that he has the authorizations necessary to use the payment methods mentioned above, when placing the Order.
Finally, the Customer guarantees Quinoalifestyle that he is fully entitled to use the payment method of his choice and, with it, has the necessary authorizations. In the case where the method of payment selected by the Customer fails, particularly due to a lack of balance on the account and / or erroneous bank data, the Customer is responsible for any costs incurred by the intervention of a third party to resolve the payment.
In order to protect sensitive data related to the payment procedure, the Website provides a completely secure platform for processing electronic payments. No employee of Quinoalifestyle ever has access to confidential information of the mentioned payment methods and these elements are required for each Customer's Order.
The ordered products remain the property of Quinoalifestyle until full and final payment of the Order. The Customer undertakes to return any unpaid Product, all at his own expense, in the event of payment default on his part and if Quinoalifestyle has made the delivery of the product.
Article 7. Transportation and delivery
The shipping cost depends on the place of delivery of the order and its content. The shipping cost is indicated in the basket and is subject to the approval of the Customer prior to the confirmation of his Order. For an estimate, the Customer may make a simulation of his purchases on the Website. This indication remains estimated and only the price used in the validation of the Order may be guaranteed, with the exception of delivery problems or special delivery methods that can lead to additional costs.
It is recommended that the Customer carefully fills out all the fields of the delivery form, that he specifies preferred delivery hours and indicates a landline and / or mobile phone number where he can easily be reached.
Quinoalifestyle and the delivery company cannot be held responsible for any failure to deliver due to a lack of precision, difficulty to access, passageways not previously reported by the Customer or errors in the delivery address. All additional shipping costs related to access difficulties mentioned by the Customer must be validated and paid by him prior to delivery. In case of failure to deliver on the day of the appointment previously established between the Customer and the delivery company, caused by improper and / or incomplete information provided by the Customer beforehand and / or absence of the Customer, new delivery costs may be charged by Quinoalifestyle to the Customer prior to the return of the Order. It must be noted that some of our delivery companies do not guarantee going upstairs and only make hand deliveries of packages at the entrance of the recipient’s residence.
The delivery period is indicated to the Customer during the placement of an Order, before the final validation, and is specific to each product. In the case where the delivery period varies from one product to another, the Customer may choose partial deliveries that would result in preparation logistic costs and additional shipping costs that are reported and charged to the Customer opting for this choice. If the Customer chooses a delivery all at once, he will receive his Order by the latest delivery date.
In case of abusive delivery delay and not notified by Quinoalifestyle, the Customer may terminate the sale under the conditions provided by Article L.114-1 of the Consumer Code, provided that the recognized delay in delivery is not attributable to the Customer, particularly in the event of unavailability to receive the delivery, in which case Quinoalifestyle cannot be held responsible. If the Customer wishes to postpone and / or modify the date of delivery, he must contact and notify the Customer Service as soon as possible. Customer Service will advise the Customer of the possibility or not to change the date of delivery.
The delivery is effective with the availability of the Product at the place of delivery notified by the Customer when placing the Order and, if applicable, with the carrier. The availability of the Product is validated by the control and traceability system used by the carrier. The Customer will formalize his acceptance of the delivery by signing the receipt issued by the carrier, after first ensuring the conformity of his order.
Before signing the delivery slip and / or if the exterior aspect of the package is not perfect and / or in any case, the Customer or recipient of the Product will proceed to opening the package in the presence of the carrier to ensure no damage has affected the product.
In the case of justified default(s) it is up to the Customer, if necessary, to refuse the package and to write down precisely the nature of his reservations on the delivery slip. These reservations must be written, dated, detailed and signed on the delivery slip. The words “damaged product” are, for example, not explicit enough. The Customer must inform the nature of the damage: scratches, stains, etc. Similarly, if a delivery error is found, the Customer must specify the nature of the error: wrong color, wrong description, bad reference, etc.
In the case of error or damage(s), the Customer must imperatively refuse the product and send his reserves within five (5) days via e-mail to Customer Service.
In the case of malfunction and / or damage related to the delivery and found after the signing of the delivery, the Customer must contact Customer Service via phone, email and registered letter in order to inform them precisely of the anomalies and initiate the return process.
In the case of a package refusal and / or return of the Product for a specific reason, the Customer may submit a new application delivery or cancellation of the order. Any refused product must be returned to the carrier as a whole and in its original packaging.
If the Customer does not issue reserves the Product delivered is deemed satisfactory and will not be subject to any subsequent dispute.
Article 8. Compliance
Pursuant to Article L.111-1 of the Consumer Code, Quinoalifestyle aims to inform the Customer and put him in a position enabling him to know the essential characteristics of the product.
Before shipment, the Products delivered to the Customer are audited to ensure their conformity with the description made on the Website. However, it must be specified that for technical reasons (photographic and computer processing), the actual rendering of the Products may sometimes differ slightly from the photographs presented on the Website.
Notwithstanding, if applicable, the specific conditions of guarantees enjoyed the Customer for the Product in question, the products presented on the Website are subject to statutory warranty conditions below.
Pursuant to Article L.211-4 of the Consumer Code: "The seller must deliver goods in conformity with the contract and liable for defects of conformity existing at the time of delivery. He also addresses the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or carried out under his responsibility".
Pursuant to Article L.211-8 of the Consumer Code: "The buyer is entitled to demand compliance of the good to the contract."
Pursuant to Article L.211-5 of the Consumer Code: "To comply with the contract, the good must:
Be suitable for the purpose usually associated with such a product and, if applicable:
Match the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model;
Present the qualities that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling (...) ".
Pursuant to Articles L.211-9 and L.211-10 of the Consumer Code, the reparation for the consequences of non-compliance or hidden defects, duly established and confirmed as such by LTSF, contains the Customer's choice, except if it involves a clearly disproportionate cost, given the good’s value or the importance of the default, relative to the other modality, repair or replacement of the Product.
If reparation and replacement of the good are impossible, the Customer can return the good and get a full refund or keep the good and get a partial refund.
In these different cases, the Customer must contact Customer Service and agree on how to return the product concerned.
Provided that it is founded, the application of the provisions of Articles L. 211-9 and L. 211-10 of the Consumer Code takes place at no cost to the buyer.
Article 9. Warranty
The warranty period of the Products varies and shall be notified individually on each Product. The validity of the warranty is taken into account from the date of invoice.
Before giving its agreement on the management of the Product warranty Quinoalifestyle will verify that:
The Product complies with the Product that has been sent to the Customer, without damage or particular modification.
The defect reported by the Customer is not the consequence of an abnormal use of the Product; the wear or normal aging of the Product; an accidental event possibly caused by the Customer or a third party.
In addition, shipping and return costs of the Products remain entirely charged to the Customer.
If the above conditions are met, Quinoalifestyle commits to repairing the Product. If the reparation is not possible, the Product will be exchanged for an identical Product.
In case of stock shortage or extinction of the Product, Quinoalifestyle will offer to replace the Customer’s Product with an equivalent Product or repay him with a voucher for the value of the first purchase.
Some Products have an extended warranty. In these cases, the terms and duration of the guarantee shall be specified in the warranty card supplied with the Product. It does not cover damage, breakages or malfunctions resulting in non-compliance with the precautions for use.
For the implementation of the extended warranty, the Customer must contact Customer Service to be informed of the resulting specific procedure.
Article 10. Right of withdrawal
Pursuant to Articles L.121-20 et seq of the French Consumer Code, the statutory right of withdrawal period is seven days from receipt of the product.
The Customer returning the product within the exercise of his right of withdrawal has the right to reimbursement of the price of the Products ordered and shipping costs forth. On a proposal from Quinoalifestyle, the Customer who has exercised his right of withdrawal may however opt for an exchange or issue a credit note.
Quinoalifestyle offers the Customer a more favorable arrangement by granting a withdrawal period of 14 days from the delivery date, or 7 days beyond the only statutory period.
To exercise this right of withdrawal, Quinoalifestyle suggests that the Customer contacts Customer Service at +33 (0) 1 72 38 15 44 (no surcharge and free call from a landline).
Reimbursement will be made a few days after the reception of the Product by the Return Service by means of payment used for the Order and within thirty (30) days of receipt of the right of withdrawal.
Will only be accepted for return or exchange Products in their original packaging, complete (accessories, manuals) in perfect condition for resale (unsoiled, undamaged, unworn). To facilitate the consideration of your application and accelerate the reimbursement Quinoalifestyle advises his Customer to send the return slip carefully completed.
The costs for returning the Product shall remain charged to the Customer, unless assumptions of non-compliance or hidden defects found in the product.
If the right of withdrawal is used for only a part of the Order, only the price charged for returned Products will be refunded.
In case of partial withdrawal of the Order, the Customer having received, during the Initial Order, the free delivery due to the excess of a certain amount of the Order, can be re-billed for delivery costs corresponding to its effective Order, if it went below the free delivery.
As an exception, the right of withdrawal may not be exercised for contracts listed in Article L.121-20-2 of the French Consumer Code, including in particular contracts for the supply of goods made to the consumer's specifications or clearly personalized or which, because of their nature, can not be returned or are liable to deteriorate or expire rapidly.
Article 11. Return
Products must be returned to Quinoalifestyle at the following address: Quinoalifestyle - LTSF sas - Return Service, 24 rue Lepic 75018 Paris
Products must be returned in their original packaging, properly protected. They must be in perfect condition for resale. Any
Product returned incomplete, damaged, washed, deteriorated dirty, even partially will not be refunded or exchanged.
Quinoalifestyle recommends that you retain proof of return to facilitate the procedures in case of problems occurring during transport.
Except assumptions of lack of conformity of the Product or hidden defects, return costs are charged to the Client.
Article 12. Disclaimer
The User understands and expressly agrees that the use of this Website is held in his own responsibility and that the Website is provided "as is" and "as available". Quinoalifestyle gives no guarantee of any kind, expressed or implied, as to the operation of the Website: www.quinoa-lifestyle.com and / or the information, content, materials and / or products included on this Website.
Within the limits imposed by law, Quinoalifestyle is not liable to the user and makes no guarantee as to the proper functioning of its Website.
Quinoalifestyle can not be held responsible for any inconvenience, no more than the temporary unavailability of the Website or any direct or indirect damages, of any nature whatsoever resulting from the consultation of the Website, the use of services it offers or a linked website, following the activation of links or hyperlinks in it, any more than other potential damage, which concerns, but not limited to, losses, forced outages, damage programs or other data on the computer system, hardware, software or other equipment of the User.
All claims arising in connection with the goods, whether due to a breach of contract or negligence from Quinoalifestyle, shall not exceed the price paid by the Customer in respect of goods that are the subject of the application in question. Quinoalifestyle is not liable to the Customer or deemed to be in breach of the Contract by reason of any delay in performing its obligations in relations to the products ordered by the Customer, if the delay or failure was due to any cause beyond the reasonable control of Quinoalifestyle.
This does not affect the statutory rights of the Customer. Quinoalifestyle tries to ensure, through reasonable efforts, updating information on the Website. However Quinoalifestyle cannot guarantee and be held responsible for the dependence of the User regarding inaccurate and / or expired contents on the Website.
The User agrees to indemnify, defend, guarantee Quinoalifestyle, its directors, officers, employees, consultants, agents, affiliated companies for any claims, liability, damages and / or costs incurred by a third party (including, without limitation, legal costs) resulting from the breach of Conditions by the User and / or resulting from the use of the Website or the use by any other person accessing the Website using the User's account.
Article 13. Confidential data
Quinoalifestyle undertakes to respect the confidentiality of personal data stored by Customer on the Website and to treat them in accordance with the Data Protection Act of 6 January 1978.
This Website has been declared to the CNIL, according to the requirements required by the Data Protection Act.
The Customer's personal data is collected and processed by Quinoalifestyle for processing Orders.
Depending on the choices made when creating or consulting his account on the Website, the Customer chooses if he wants to receive from Quinoalifestyle and / or its partners commercial or promotional offers via email.
If a Customer does not wish to receive such offers, he may at any time make a request by clicking on a web link available on the emails and newsletters or by modifying his account directly on the Website.
Quinoalifestyle may have to provide this information for purposes of processing and delivery of orders for its contractors, or after-sales service, and to make satisfaction surveys.
In addition, Quinoalifestyle may also transfer this information to respond to an order of court or administrative authorities.
The Customer may exercise his individual right of access to the file, right of objection, correction or deletion of data concerning him, either by modifying his or her own personal information on the "My Account" space or by sending a request to Quinoalifestyle (indicating e-mail address, name, mailing address), by e-mail at email@example.com or by mail at the following address: Quinoalifestyle - LTSF sas - 24 rue Lepic - 75018 Paris
The cookies are stored on the Customer’s hard drive for six (6) months.
The Customer may prevent the registration of cookies on the hard drive of his computer by configuring his browser.
Article 14. Suspension - Termination
The Customer may, at any time, terminate his registering on the Website and close his account.
The Customer will address for this purpose his termination request to Customer Service.
If the Customer fails to fulfill his contractual obligations, particularly in case of incident of payment, Quinoalifestyle reserves the right to suspend the Customer’s access to the Website and Quinoalifestyle’s services, or even terminate the account depending on the severity of violations.
Quinoalifestyle reserves the right to refuse any order from a Customer with whom there is any dispute.
Article 15. Intellectual property
All material published on the Website, such as sounds, images, photographs, videos, writing, animation, programming, graphic design, commercial databases, software, and other underlying technology is protected by the provisions of the Code of intellectual property and belong to Quinoalifestyle.
The brand Quinoalifestyle and all other brands, illustrations, images and logos appearing on the articles, their accessories or their packaging, whether registered or not, are the exclusive property of Quinoalifestyle and their respective owners.
Quinoalifestyle grants the Customer a limited license to access the Website on the basis of personal use, without rights to download, duplicate, sell and / or modify any part of this Website without written permission of Quinoalifestyle.
Any total and / or partial reproduction, modification and / or use of the brand, illustrations, images and logos for any reason and on any material whatsoever, without prior express consent from Quinoalifestyle is strictly prohibited.
Without any solicitation on his part, Quinoalifestyle prohibits affixing a hyperlink to the Website that would in no way be related, associated or affiliated with Quinoalifestyle.
A Customer wishing to place on his personal website a direct link to the home page of the Website, must necessarily ask the express prior authorization from Quinoalifestyle. For non-compliance with the foregoing clauses by the User, Quinoalifestyle reserves the right to suspend, restrict and / or terminate the Customer’s use of this Website at any time for any violation of these Terms.
Article 16. Litigation - Law
These General Terms and Conditions are originally written in French, which is the language of reference, even if they exist in other languages. Consequently these GTC are governed by French law. Any dispute concerning the conclusion, validity, interpretation or execution of the sales contract or the present general conditions may be the subject of a complaint to Quinoalifestyle’s Customer Service. The parties shall seek, before any dispute, an amicable agreement. Failing to an amicable agreement between the Customer and Quinoalifestyle, the dispute shall be submitted to the French courts that have exclusive jurisdiction in the matter.